Shipping and Returns

SHIPPING

Please allow 2 - 7 business days for delivery. If there are any unexpected delays, you will be contacted by us. If your parcel is being sent to your work address, please provide a company name.

No refunds will be provided on shipping, should your order arrive later than expected. We are also unable to lodge requests on the customers behalf should delays occur. If a parcel does go missing and you are unable to locate you parcel via Australia Post, we ask you to contact us on info@marykateonnewtown.com

For more accurate delivery times visit: https://auspost.com.au/parcels-mail/sending-in-australia/domestic-parcels/express-post-parcels/express-post-guarantee

Delivery times listed are a guide only and we offer no guarantees or refunds on postage should Australia Post delay the shipment. We cannot be held responsible for their delays.

 At this time we are happily shipping products Australia wide, but are not delivering overseas. We're sorry for any inconvenience this may cause.

Due to the high demand of our products, we apologise as we are unable to hold any items in any circumstances.

RETURNS

At Mary Kate on Newtown, we make sure that all items are in perfect condition and packaged carefully before delivering them to you.
We do not offer exchanges, so if you need a different size, simply return your item and and we will gift you a store credit for the value of your item.
If you're able to make a return to our physical store we would love to see you at 123 King Street, Newtown. It would be lovely to spend some time together, helping you to find the perfect outfit.

RETURN REQUIREMENTS
Your returns must meet the conditions below:
Intention of return by email and postage must be placed within 7 days after delivery.
Your order must be unworn and unwashed with the tag still attached.

FAULTY ITEMS
If your item is faulty, we will replace it with the same item. If the item is out of stock, we will offer you a refund. This is in line with Australian consumer guidelines.
Please note that loose or excess threads and irregular prints are not considered faults as these are often natural results of the manufacturing process.
If you've received an incorrect or faulty item, please email us first so we can confirm the return is acceptable.

POSTAGE COSTS
The return tracked postage cost is to be covered by the customer.